We strive to provide a smooth and seamless online gift shopping experience. In order to do this we need to gather certain pieces of information from you.
Your name and address is of course required when you place an order. We also require an email address which we use to update you about your order progress and a phone number in case we need another way to contact you. A record of this information is retained for admin purposes when an order is placed, allowing us to efficiently address any unforeseen issues with your goods or deliveries. You will be sent an email to confirm that your order has been placed successfully and another to confirm the goods are ready and are being dispatched.
If you choose to register an account on our website you will be asked for an email address and password of your choice. This information is stored so that you can log on at any time to review previous orders and update your billing and delivery addresses. Registering an account makes it quicker and easier to place subsequent orders, but is completely optional and can be done when you place an order or at any time using the link at the top of every page of the website.
Your email address may also be used to send you our email newsletter, but we only do this if you explicitly opt in to the service. There is an option during the checkout process and in various places around the website where you can can choose to receive our newsletter by email. We will only start sending you the newsletter if you actually request it, and once subscribed to receive it you can unsubscribe at any time using the link that appears on every newsletter email.
By default we do not pass your personal details on to other companies.
The only exception is when, depending on the size and weight of the goods and the delivery option chosen, your email address and/or phone number is handed to a delivery company. The delivery companies use these details to improve their service by notifying you which day and sometimes the approximate time that your order is expected to be delivered. They do not use your details for any other purpose.
We will absolutely never pass on or sell your personal details to any other company or marketing agency. Not ever. We say no to spam.
We believe that ordering online with www.TrophiesOnline.ie is completely safe. We are fully confident that any unauthorised person or company can not access credit card information entered on our site.
Our Secure Sockets Layer (SSL) uses 256-bit encryption, which is the highest level possible.
The process of encryption prevents unauthorised individuals from viewing your information as it is securely transmitted over the internet.
We keep no record of your credit card number, so each time you make a purchase you will have to re-enter the information. We feel it is by far the most secure method of handling credit card numbers.
Cookies are small amounts of information which we may store on your computer's browser to help us improve your site experience. Cookies cannot contain viruses or install Malware and are commonly used across the internet for analytic purposes. By continuing to use our site, our system will issue cookies to your computer when you log on to the site. We do not store any personal information in the cookies, they are only used to improve the site experience. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you.